Knowledge Base & Documentation
InfoOS Documentation
Technical documentation, setup walkthroughs, printer configurations, and keyboard references for store operators and technical staff.
1. Quickstart & Counter Setup
Everything you need to set up your first billing terminal in under 5 minutes.
- Downloading and installing the Windows 64-bit application
- Activating your terminal with your license or trial account
- Configuring store details: Name, GST/Tax ID, address, and receipt header
- Adding product categories and importing menu items from Excel/CSV
Standard DocumentationRead Walkthrough
2. Thermal Printers & Hardware
Step-by-step connection for thermal receipt printers, cash drawers, and barcode scanners.
- Configuring 58mm and 80mm thermal receipt printers via USB or Ethernet
- Setting up kitchen order ticket (KOT) network printers
- Cash drawer RJ11/RJ12 pulse triggering on successful checkout
- Configuring 1D/2D USB and wireless handheld barcode scanners
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3. Fast Keyboard & Billing Shortcuts
Designed for rapid checkout during peak rush hours without touching the mouse.
- F1: Instant focus search bar for product or SKU entry
- F2: Modify item quantity and discount application
- F4: Split payments between Cash, UPI QR code, and Card
- F8: Quick bill print and cash drawer trigger
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4. KOT Routing & Table Management
Route orders to distinct kitchen departments in real time.
- Routing hot kitchen items to Kitchen Printer and beverages to Bar Printer
- Table status visualizer: Vacant, Occupied, Billing, and Settled
- Order modifications, item cancel notes, and reprint triggers
- Dine-in, Takeaway, and Home Delivery order categorization
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5. AI Assistant & BYO API Key
Run natural language inventory analysis using your own AI keys.
- Inputting your Google Gemini or OpenAI API key directly inside terminal settings
- Asking questions: 'What were my top 3 selling items between 6 PM and 9 PM?'
- AI safety controls: Owner authorization required for price or discount suggestions
- Zero telemetry: All AI calls happen directly from your local terminal
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6. Offline Architecture & Cloud Backup
Understanding how InfoOS keeps your business running when the internet fails.
- High-speed embedded SQLite database stored directly on your SSD
- Automatic background sync when internet connection is restored
- Encrypted cloud backups for multi-device owners and franchise dashboards
- Emergency database export and single-click local snapshot restore
Standard DocumentationRead Walkthrough
Have a printer or scanner model not listed?
Our support team provides direct assistance for ESC/POS printer driver mapping, Bluetooth pairing, and custom serial scale integration.