How can we help your store?
Explore step-by-step setup documentation, hardware integration tips, or contact our support team for live assistance.
Setup & Activation
Guides for installing the Windows app, activating license keys, and creating operator logins.
Printers & Cash Drawers
Troubleshooting USB/Ethernet thermal printers, 58mm/80mm ESC/POS paper rolls, and cash drawer triggers.
Billing & Counter Hotkeys
Master rapid checkout workflows, split tenders, item discounts, and F1-F12 hotkey commands.
Offline Database & Backups
Learn how local SQLite data storage operates and how to perform automatic or manual cloud snapshots.
Remote Assistance
Schedule a remote screen-share session with an InfoOS engineer to configure your store's hardware.
Frequently Asked Questions
Answers regarding offline operation, subscription management, KOT printing, and hardware compatibility.
Can't find the answer you need?
We don't hide behind confusing automated phone trees. Connect directly with the developers and support engineers who build InfoOS.
Support Service Level Agreements (SLA)
- Email Response: Within 4 hours (Mon–Sat)
- Critical Counter Stoppage: 24/7 emergency escalation
- Hardware Setup: Included remote onboarding for all active plans